ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment is successfully received.

Please note that processing times may vary depending on product availability, order volume, and product design requirements. Certain products may be made or prepared upon order to ensure quality standards.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.

TRACKING YOUR ORDER

You can track your order at: Track Order

Tracking information is typically sent by email within 1–3 business days after shipment. Depending on the shipping carrier and destination country, tracking updates may take additional time to appear.

DELIVERY TIMES

Delivery times vary depending on the destination country, shipping method selected, customs clearance procedures, and local carrier operations.

Estimated delivery times displayed at checkout are provided for reference only and are not guaranteed delivery dates.

DO YOU SHIP INTERNATIONALLY?

Yes. We currently ship to more than 50 countries worldwide.

Please note that certain licensed products may only be available for shipment to select countries due to licensing restrictions.

WHY IS A PRODUCT NOT AVAILABLE IN MY COUNTRY?

Due to licensing agreements, legal restrictions, carrier limitations, or local regulations, certain products may not be available for shipment to all countries or regions.

DUTIES, TAXES & CUSTOMS FEES

International orders may be subject to import duties, taxes, customs fees, or other government-imposed charges.

These charges are determined by local authorities and are the sole responsibility of the customer.

Please note that duties, taxes, customs fees, and similar charges are non-refundable.

MY ORDER SHOWS AS DELIVERED, BUT I HAVE NOT RECEIVED IT

If your tracking information shows that your order has been delivered but you have not received it, please contact us as soon as possible at:

info@aelfriceden.com

We recommend checking with household members, neighbors, building management, and your local carrier before contacting us.

If Worry-Free Purchase Protection was purchased, claims for "Delivered but Not Received" incidents must be submitted within the applicable claim period.

MISSING OR DELAYED ORDERS

If your order has not been delivered within the estimated delivery timeframe, please contact our customer support team for assistance.

Customers who purchased Worry-Free Purchase Protection may be eligible to submit a delivery protection claim in accordance with the applicable coverage terms and conditions.

THERE IS AN ISSUE WITH MY ORDER

If you received an incorrect item, damaged item, defective item, or if any item is missing from your order, please contact us at:

info@aelfriceden.com

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging (if applicable)

RETURNS & EXCHANGES

Eligible returns and exchanges may be requested within 30 days of delivery in accordance with our Return & Exchange Policy.

For complete details regarding:

• Return eligibility

• Non-returnable items

• Refund processing

• Exchange procedures

• Store credit

• Worry-Free Purchase Protection coverage

Please visit: Refund Policy

HOW LONG DOES A RETURN OR EXCHANGE TAKE?

Once your returned package is received and inspected, approved refunds or exchanges are generally processed within 1–3 business days.

Processing times may vary during peak seasons or promotional periods.

WORRY-FREE PURCHASE PROTECTION

We offer optional Worry-Free Purchase Protection at checkout for additional peace of mind.

For U.S. Orders:

Coverage may include:

• Return & Exchange Protection

• Lost Package Protection

• Delivered but Not Received Protection

• Package Damage Protection

• Shipping Delay Compensation (where applicable)

For International Orders:

Coverage may include:

• Lost Package Protection

• Delivered but Not Received Protection

• Package Damage Protection

• Shipping Delay Compensation (where applicable)

Coverage, eligibility requirements, claim deadlines, and exclusions are subject to the terms of the protection service.

Please refer to our Return & Exchange Policy for complete coverage details.

CONTACT US

If you have any questions regarding your order, shipping, delivery, returns, or exchanges, please contact us:

Email: info@aelfriceden.com

Instagram: @aelfricedenofficial