SHIPPING & CORONAVIRUS EFFECT UPDATE 🚨
In light of the ongoing coronavirus (COVID-19) pandemic, our hearts and prayers go out to all of those who have been affected.
Due to the impact of the COVID-19, some areas into a "lockdown", our shipping times are slower than usual ship times. Recently the order processing time is 3-5 days.
Shipping time is faster than May now.
Delivery times vary depending on your location（update on July 2020)
Standard shipping (Free)
For US citizens, your order will take between 20 to 35 days to arrive at your doorstep once your order is dispatched.
For Canada, your order will take between 35 to 60+ days to arrive at your doorstep once your order is dispatched.(we stop this way to Canada after 1th June)
For Europe, to UK Germany France Netherlands 15-25 days
For Australia, your order will take between 15 to 25 days to arrive at your doorstep once your order is dispatched.
For HK, JP, KR your order will take between 15 to 25 days to arrive at your doorstep once your order is dispatched.
Expedited shipping ($8-$25, if order over $150 will be free)
For US citizens, your order will take between 10 to 22 days to arrive at your doorstep once your order is dispatched.
For Canada, we will use express shipping after 1th June, your order will take between 8 to 12 days to arrive at your doorstep once your order is dispatched.(Fast shipping 15-25 days, $8)
For Europe, to UK Germany France Netherlands 10-20 days
For Australia, your order will take between 10 to 20 days to arrive at your doorstep once your order is dispatched.
For HK, JP, KR your order will take between 10 to 20 days to arrive at your doorstep once your order is dispatched.
You will receive tracking information of your parcel by email between 5 to 7 business days of ordering.
If you have any questions or you change your mind please contact us feel free,
WHERE CAN I FIND MY TRACKING NUMBER?
All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.
WHEN WILL YOU SHIP MY ORDER?
Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:
5-7 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!
You will receive tracking information of your parcel by email between 5 to 7 days business days of ordering.
Expedited shipping (pay service)
You should contact email@example.com to upgrade it.
MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.
Please contact us at firstname.lastname@example.org
THERE’S SOMETHING WRONG WITH MY ORDER.
Please email us or message us on Facebook for the quickest reply!
HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?
We typically process returns/exchanges within 48 hours upon receiving your package.
WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?
Due to our licensing agreements, some of our licensed products are limited to select countries.
DO YOU SHIP INTERNATIONALLY?
We currently ship to over 80 countries!
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Shipping times vary depending on your country of residence and the shipping method you select.
WILL I NEED TO PAY DUTIES AND TAXES?
You may be required to pay duties and taxes depending on the laws of your country of residence.
RETURNS & EXCHANGES
HOW DO I RETURN/EXCHANGE AN ITEM?
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.
Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Any merchandise purchased at discount or on sale cannot be returned.
Customers may begin the return process by contacting us at email@example.com, stating reason for return.
Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.
To begin your return or exchange, please contact us at firstname.lastname@example.org
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to the address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Refunds will be processed within approximately 3 to 7 business days after we receive your return.
Original shipping charges are non-refundable.
Import duties/taxes and customs fees are non-refundable.
All refunds are subject to a $5.99 processing & handling fee, which will be deducted from your refund amount.
Thank you for your understanding and continued support. We love, and appreciate each and every one of you.
-Aelfric Eden Team