Holiday Return Policy
Online purchases made 11/15/23 - 12/15/23 are eligible for return through 1/31/23. All purchases before or after these dates are subject to the normal return policy.
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for REFUND or EXCHANGE it for another style within 30 days of receiving your order.
Merchandise must be returned within 30 days of receipt.
Merchandise must be unworn and unwashed.
Merchandise must have all original tags attached.
Except for quality issues, special products Clearance sale are not participating in the return policy.If your order has been paid through Store Credit or Coupon code only, please note that all products will become Final Sale or Clearance Sale and not eligible for return or refund.
Customers may begin the return process by contacting us at email@example.com.
You can return your product for store credit, a different product, or a refund to the original payment method. The original shipping cost (if any) is non-refundable, in most cases.
Please note that we do not provide a shipping label on returns.
To begin your return or exchange, please contact us at firstname.lastname@example.org
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to address provided to you via email.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
The tracking number is required once you send it back. Otherwise, the order will lose the refund service.
Refunds will be processed within approximately 5 to 7 business days after we receive your return.
The shipping back charges are non-refundable.
- Import duties/taxes and customs fees are non-refundable.
- Except for quality issues, special merchandise does not participate in the return policy.
- Please note that store credits cannot be redeemed for cash. In addition, if your order is purchased through store credits offered from a previous return, the order is not eligible for free return.
Thank you for your understanding and continued support. We love, and appreciate each and every one of you.
-Aelfric Eden Team