Tricia G.
I ordered a few items for my son for Christmas. One of the items looked small so I contacted customer service. They were extremely prompt and helpful. I got the correct size and the quality is fantastic. We will definitely order from here again!
Welam F.
Love the clothes! So comfy.
TONYA R.
My beautiful sweatsuits arrived quickly and the quality of the material exceeded my expectations! Customer service was awesome and answered my questions very quickly with adequate resolution. I will be ordering again from this company.
Alayna R.
Although the sizing descriptions on the website could be more accurate and thus helpful, the customer service was unexpectedly amazing with quick responses and various options to choose from when I needed a smaller size of the hoodie.
Shae G.
Great customer service
MARIANA P.
The clothes are perfect! My daughter loves them! Excellent service! Great experience!
MARIANA P.
The clothes are wonderful! The support was perfect! The experience was great!
Travis C.
Really great customer service! Super fast and accomodating!
Margot G.
I was sad the jacket I ordered was too big because I really liked it. When I went to return it, I was given the option to get the right size at half off if I kept the wrong size. It worked out perfectly because I still wanted the jacket. I ordered the right size for me and gave the size that was too big to my niece. We both love it!
Tiplah N.
I love baggy clothes abd you've mastered it with numerous styles at affordable prices.
Monica S.
Great customer service experience! Prompt response and great help.
Steven E.
Really pleased with service I received when trying to return the item I purchased which was too big. The team effortlessly changed the item to the size I needed and the new item arrives really soon. Lovely item, great quality, really pleased
Madeleine S.
Love this pants One of the most comfortable pants I’ve ever worn. The pants that will get you many compliments!!!! Truly in love. This will not be the last time I will buy from Aelfric Eden
Agnieszka M.
Great! Everything is ok. Thnx
Alina B.
Encountered a major issue with delivery, item was delivered to the wrong address. However, the support team was very responsive and attentive and was able to resolve the issue quickly.
Rhoda G.
Easy to deal with
Kilian B.
Perfect experience!
Isaac W.
Accidentally ordered the wrong size and wanted to make a return even though it was final sale on clearance. They offered me half off the replacement which I took and the jeans I got are immaculate!
Sharona S.
Great customer service!
Vanya S.
I love this brand! The clothing, the style, the customer service, all the great deals! Thanks so much to the team for being amazing.
Alexandre G.
very good experience
Natasha B.
The new size fits me perfectly and the whole process was easier than I thought and everything arrived quite fast as well !
Job P.
I really love the shirt. It fits very good and I already got a lot of compliments. The customer service is very helpfull. Overall very nice experience
Karla V.
Best shopping experience ever
Caroline J.
The sweatshirt is great quality and customer service was amazing to handle the size issue that was presented. I would highly recommend!
jocelyne t.
I would prefer to return to a store or by mail, but this was a fair option.
Sara B.
Great customer service!
kuljeet k.
Great designs, Great quality - way to go!! Keep up the good work ❤️
Eden O.
Return options were very helpful, replacement item showed up before expected
Christine C.
My great granddaughter requested these 2 t shirts for her birthday and she loves them. Unfortunately, I don’t have pictures or a video to share but she is happy with them. We ordered a small but she needed an X3 and the exchange process went very well.
Jean H.
Excellent customer service
Craig F.
Love my Revenge on Fois Gras sweater. Took some doing but eventually got my XL sweater after having to do an exchange. Company worked with me to help make this happen. Thank you.
Meghan Q.
Great customer service
Lisa S.
Both my daughters love the hoodies! Very soft, oversized perfectly, and the quality is great!
Vivienne C.
I ordered the wrong size initially but was able to replace my items seamlessly- now that I have the right size these sweater vests have quickly become my favorite items in my closet!
Alex C.
Great service for exchanging an item. I was able to get the correct size and share with a friend. Love the product!
Tatiana R.
Love it. And is a wonderfully gift for her friends
Amy B.
Aelfric Eden has THE most amazing customer service.
I can’t express it enough actually.
Love the product and love their communication. 5 stars all of the way!
Tara F.
I recently purchased a small size for my 14-year-old daughter for Christmas, but we didn’t realize it was oversized and ended up fitting more like a medium/large. I reached out to the company to see if I could exchange it, and I was blown away by their excellent customer service. They offered me three fantastic options, all of which were in my favor, and the response time was quick and friendly. The entire experience was seamless, and I couldn’t be more impressed with how accommodating they were. Highly recommend this store for their outstanding service and customer care!
Kerri D.
Positive experience! Responsive and decent turn around time!
Toni D.
These sweatshirts were what my two granddaughter’s wanted for Christmas!! They were thrilled to receive them!! They are so soft and well made! Thanks for helping me to bring smiles to their faces!! (The Grandmother)
Bridget F.
Excellent help w order from support team. Quality sweatshirt! Runs big
Jadan G.
Excellent quality and everything in general was amazing. Designs are on point, modern, and clean. I ordered some sweatpants and got a size smaller than what i was expecting. They gave me 4 options that are very fair to the customer. The one i chose was keeping my pants and getting a size bigger for half the price instead of refunding. The team is very respectful, got back to me very quickly, and had everything settled in 3 days. I will definitely be buying more and whoever sees this review should too if interested. Thank you!
Ryan A.
Was surprisingly helpful with a return I needed to make on a Christmas gift for my daughter.
Lisa C.
Great experience! Great customer service! And LOVE the brand!!!
Armida G.
The quality is sigma
Becky S.
Excellent customer service. I ordered my daughter a sweatshirt and it was too big. They didn’t hesitate to give me option on exchanging it for the right size.
The quality of the sweatshirt is amazing. The material is so soft and the stitching is great.
Would def order from them again.
Stefanie C.
I love the clothing so so so cute! I would like to see smaller sizes but I love how it’s inclusive.
Candice H.
I'm happy with what I've purchased so far and will likely buy more.
Vicki B.
my original order was too large for my granddaughter. I did their offer of getting the correct size at half price and was able to keep the other one for another granddaughter. Win-win! The customers service agents were great and delivery of the 2nd item was quick. Thank you!
Lisa C.
Such an easy and accommodating return and exchange experience! Thank you so much!!!
Norma M.
Great customer service. Would definitely buy again
Barbara S.
Gave to granddaughter for Xmas and she loves it!!!
Krista H.
Customer service came through! Appreciate it!
Shelly B.
This company has the absolute best custom service! Buying for teenagers at Christmas can be very difficult. I had to exchange a hoodie, and they were helpful every step of the way! Several options for returns, and very smooth transaction!
Juan Q.
Ordered online the wrong size, the csr was extremely helpful, efficient and responsive allowing me to get the right size. It would be even better if you had a distribution hub in Canada
Malorie N.
Hard to exchange. I appreciate the options
Clifford K.
This company does a great job with their products and customer service. Truly nice to see this in a company these days, specifically the service.
Definitely recommend.
Calvin W.
I got a sweater for my daughter who learned about you on Social Media. I loved the detail of the design with the embroidery and ribbon and the sweater is high quality. The price is good too and I love that she can be a little more original rather than wearing all the brands from the high street stores.
Alice L.
My grand-daughter loves her hoodies from your company
Zeesy W.
I got a very good hoodie from here
Lorenza C.
Good customer service and products.
Laura B.
Love love love you guys.
Jennifer A.
Great experience. They worked with us when we needed to exchange for a smaller size. Great customer service! My daughter has received so many compliments on her sweatshirts and T-shirt. We will definitely be purchasing again in the future. .
Jodi T.
My son's sweater was too big, but Aelfric Eden did it right with the "make up the difference special." We ended up getting 2 sweaters for the price of one so both my boys got one!
June K.
Easy exchange process. Quick shipping.
Elizabeth F.
Despite a mix up with the order the hoodie(s) were really good quality and sizing great. They have washed well. Daughter is thrilled as it has been on her wish list for Christmas. The make the difference allowed her to keep the wrongly sent hoody, which will work great for Christmas 25, and she got the correct hoodie at a discounted price.
Laurie S.
Sweatshirt runs big
Amanda F.
So comfy and great quality
Jillrice07 R.
Always very happy with items ordered from Alfric Eden. I messed up and ordered wrong size phone case, and you made fixing this problem super easy!! Thank you!!
Brenda B.
I ordered the white knit sweater inspired by Rory Gilmore, and I absolutely loved the soft and high-quality material. Unfortunately, I chose the wrong size. When I requested an exchange, it wasn’t possible, but the company offered me a great alternative—I could reorder the correct size at half the price. While it wasn’t exactly what I had hoped for, it worked out wonderfully in the end. I gave the larger sweater to my sister, and now we have matching ones! Overall, I’m very happy with the purchase and the resolution.
Craig P.
Great experience. Great quality and daughter loved it!
Craig P.
Purchased this hoodie for my daughter and she loved it! First thought go bit was expensive for a hoodie, but the quality is excellent.
Had the wrong item shipped during the Christmas rush and their customer service was impeccable. Responded promptly with a solution that worked for all of us.
Would definitely do business with them again.
Andrej S.
Customer service was very nice and responded quickly, returns are hard to do but the alternatives they give are very good and so I'm very satisfied.
Rachel B.
Great customer services - fast delivery and great hoddie
Sascha B.
Meine Tochter hat mir von der Seite erzählt.es hat zwar ewig gedauert bis die Jacke da war.aber das Warten hat sich gelohnt .eine richtig tolle Jacke ohne einen mangel.und fühlt sich echt gut an
Maria C.
My Daughter recieved 3 different gifts from here and loves them all! Super happy with our purchase and the excellent customer service!
Ramneet K.
I just loved the cardigan which I bought. It was some size issues then I contacted and I got much good response from the team. They just gave me new one by paying half for that. Really thankful and gonna buy more ahead from Aelfric Eden.
Thank you
Regards
Ramneet
Irina M.
Great experiences
Skye O.
So cute but I’d recommend not oversized because they are naturally big.
Min F.
We bought the sweatshirts and zip hoodie. My daughter loves the design and oversize fit.
Medium size was much bigger to her than we thought. Design is unique and adorable. It’s very nice heavy side weight which is rare to find anywhere else for the price.
The customer service was very professional and nice for the exchange process. Thank you.
Jennifer S.
Once we got the new size our daughter loved her sweatshirt, thank you!
Cindy B.
Everything is great!
Arisha C.
I was a bit off sizing the AE pink and blue heart shoes for my daughter. Because they were shipped out of country I was worried I wouldn’t get an opportunity to exchange. It was quick and easy and communication was helpful and responsive. I had an option to keep the shoes that were the wrong size and received half off of my purchase of the exchange. The right size shoes came sooner than I thought. They are super cute. My daughter loves them. Thank you AE and all who help keep this brand going!
Natasharose2 D.
I love the cool styles and uniqueness of this company. I do wish that it would take less time for the clothes to be shipped. And I honestly am not sure how I feel about paying extra money for an item that did not work out for me, but at the same time it's nice that the price is alot lower.
